Refund policy

1. Our Promise to You

At SeasonalWheel, we are committed to your complete satisfaction. Every order is thoughtfully crafted and personalized with care.

If you are not fully satisfied—whether due to a defect, a change of mind, or any other reason—you have the right to return or exchange your item in accordance with our clear and fair policy below.

2. What Items Are Eligible for Return or Exchange?

Eligibility:

All items (including personalized and non-personalized products) may be returned or exchanged if they are new, unused, unwashed, and undamaged.
Returns and exchanges are accepted for both defective and non-defective products.
All original packaging, tags, and accessories must be included.

Return Window:
You have 30 calendar days from the date your package is marked as delivered (based on tracking) to request a return or exchange.

3. How to Start a Return or Exchange

Step-by-step:

Contact Us First:
Email: support@seasonalwheel.com
Phone: +1 (215) 468-3062

Provide your order number, item details, and (if applicable) a brief reason (e.g., unwanted, wrong size, personalization error, defective, damaged).

Wait for Instructions:
We will respond within 1 business day with clear instructions and provide a prepaid return shipping label (free of charge).

Prepare Your Return:

Pack the product securely with all original packaging and accessories
Attach the provided return label
Drop off at the designated carrier (USPS / UPS / FedEx)

4. Exchange Policy

You may request an exchange instead of a refund within the same 30-day window.
Exchanges are processed after the returned item is received and inspected.
All exchange shipping is FREE (both return and replacement shipping are covered by us).

5. Condition Requirements

Items must be unused, unwashed, and unaltered, with all original packaging and personalization intact.
Returns showing signs of use, damage, or missing components may not be eligible.
Items returned in unsellable condition may be rejected and sent back to the customer.

6. Defective, Damaged, or Incorrect Items

Please contact us within 7 days of delivery
Provide clear photos of the issue

After verification, we will:

Provide a free return label
Offer either a full refund or a free replacement

All costs are fully covered by us in these cases.

7. Free Returns – No Hidden Fees

Return shipping is always FREE
Prepaid, trackable return labels are provided
No restocking fees

You will receive a full refund of your purchase price with no deductions.

8. Refund Processing

Refunds are issued within 5 business days after we receive and inspect your return
Refunds are sent to your original payment method (PayPal or card)
A confirmation email will be sent once processed

9. Non-Returnable & Final Sale Items

Unless clearly marked as final sale, all products are eligible under this policy.

Unlike many stores, most custom and personalized items are still eligible for return or exchange if they meet the condition requirements—giving you added peace of mind.

10. Customer Responsibilities

Please review all order details (personalization, address, product selection) before checkout
Contact us before returning any item (unauthorized returns cannot be processed)
Include all original packaging and accessories